TL;DR — The short version

• We use strictly necessary cookies to keep the platform running.
• We use optional analytics cookies to improve our product.
• We never use advertising or cross-site tracking cookies.
• You can manage or disable non-essential cookies at any time.
• We do not sell cookie data to third parties.

Category	Purpose	Opt-Out
Strictly Necessary	Authentication, security, session management	Not possible
Functional	UI preferences, language, layout settings	Optional
Analytics	Aggregated usage statistics, error tracking	Optional
Advertising	—	Not used

What Are Cookies?

Definition

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website or use a web application. They are widely used to make websites work properly, to improve user experience, and to provide information to website owners.

Similar Technologies

This policy also covers similar tracking technologies such as web beacons (pixel tags), local storage, session storage, and fingerprinting. Where we refer to "cookies" in this policy, we mean all of these technologies collectively.

First-Party vs Third-Party Cookies

First-party cookies are set directly by EarthMails on our domain. Third-party cookies are set by external services we use (such as analytics providers). Each type is described in detail below.

Strictly Necessary Cookies

What They Are

These cookies are essential for the EarthMails platform to function. They enable core features such as authentication, session management, security controls, and billing. Without these cookies, the services you have requested cannot be provided.

Can You Opt Out?

No. Strictly necessary cookies cannot be disabled because they are required for the platform to operate. Disabling them would prevent you from logging in or using any features of the Service.

Examples

Session tokens (keeps you logged in), CSRF protection tokens (prevents cross-site request forgery attacks), load-balancer cookies (routes requests to the correct server), and cookie-consent preference cookies.

Retention

Session cookies are deleted when you close your browser. Persistent necessary cookies (such as your authentication token for "remember me" sessions) are retained for up to 30 days.

Functional Cookies

What They Are

Functional cookies allow us to remember choices you make and provide enhanced, personalised features. For example, they may remember your language preference, UI theme, or dashboard layout settings.

Can You Opt Out?

Yes. You can disable functional cookies, but doing so may affect your experience — for example, your preferences may not be remembered between sessions and you may need to configure settings each time you visit.

Examples

UI preference settings (layout, density), language and locale preferences, last-visited page in the dashboard, and dismissed notification banners.

Retention

Functional cookies are retained for up to 12 months from the date they are set, after which they expire and are renewed if you continue using the Service.

Analytics Cookies

What They Are

Analytics cookies help us understand how visitors interact with our website and platform. The information collected is aggregated and anonymized — it does not identify you personally. We use this data to improve our product, fix bugs, and understand which features are most valuable.

What We Collect

Pages visited, time spent on each page, navigation paths, browser and device type, approximate geographic location (country/city level only), and error events. We do not collect email content or any sensitive business data through analytics.

Analytics Providers

We use privacy-respecting analytics tools. Any third-party analytics provider we engage is bound by a data processing agreement and is prohibited from using your data for their own purposes or sharing it with other parties.

Can You Opt Out?

Yes. You can disable analytics cookies through our cookie preferences centre or by enabling "Do Not Track" in your browser. Opting out will not affect the functionality of the Service.

Retention

Analytics data is retained in aggregated form for up to 24 months. Individual session data is anonymized or deleted after 90 days.

Advertising & Tracking Cookies

Our Position

EarthMails does not use advertising cookies, retargeting pixels, or cross-site tracking technologies. We do not build advertising profiles, share your browsing behaviour with ad networks, or allow third-party advertisers to place cookies on our website or platform.

No Third-Party Ad Networks

We do not partner with or participate in any third-party advertising networks. You will not see targeted ads from EarthMails on other websites based on your use of our service.

Managing Your Cookie Preferences

Cookie Preferences Centre

You can review and update your cookie preferences at any time by clicking the "Cookie Preferences" link in the footer of our website. Changes take effect immediately and are saved for 12 months.

Browser Settings

Most browsers allow you to refuse or delete cookies through their settings. Please note that blocking all cookies will disable the Service as strictly necessary cookies are required to function. Refer to your browser's help documentation for instructions:

Google Chrome

Settings → Privacy and Security → Cookies and other site data.

Mozilla Firefox

Settings → Privacy & Security → Cookies and Site Data.

Apple Safari

Preferences → Privacy → Manage Website Data.

Microsoft Edge

Settings → Cookies and Site Permissions → Cookies and Site Data.

Opt-Out Tools

You can also use browser extensions such as Privacy Badger or uBlock Origin to manage tracking on a per-site basis. For analytics opt-out specifically, many providers offer a browser opt-out add-on; please check Our analytics provider's documentation for details.

Updates to This Policy

Policy Changes

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our use of cookies. We will notify you of material changes via email or an in-product notice at least 14 days before the change takes effect.

Version History

The date at the top of this page indicates when this policy was last revised. We recommend reviewing this policy periodically to stay informed about how we use cookies.

Contact Us

Questions & Requests

If you have questions about our use of cookies or this policy, or if you wish to exercise any rights relating to data collected through cookies, please contact our privacy team at info@earthmails.com. We aim to respond within 5 business days.

Regulatory Complaints

If you are not satisfied with our handling of a cookie-related concern, you have the right to lodge a complaint with the relevant data protection authority in your country.

Questions about our cookie practices?

Our privacy team is happy to help.

Contact Privacy Team